Privacy Policy

Last updated: July 26, 2026

Overview

MyHomeDoc Telehealth (“MyHomeDoc,” “we,” “us,” or “our”) provides virtual healthcare services to patients in Texas. This Privacy Policy describes how we handle information collected through our website and booking system. We are committed to protecting your personal and health information and complying with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies.

Information we collect

We collect information you provide directly and information generated when you use our services:

• Contact information — name, email address, and phone number when you submit a form or book a visit.
• Appointment information — the location, plan, date, and time you select, and the reason for your visit you choose to share.
• Health information — details you provide about your symptoms or medical needs in order to receive care.
• Payment information — processed securely by our payment provider. We do not store your full card number on our servers.
• Technical information — basic usage data your browser sends automatically, such as device and general location.

How we use your information

• To schedule, provide, and follow up on your telehealth visits.
• To process payments for the services you request.
• To communicate with you about appointments, care, and account matters.
• To operate, maintain, and improve our website and services.
• To comply with legal, regulatory, and professional obligations.

How we share information

We do not sell your personal information. We share it only as needed to provide our services or as required by law, including with:

• Service providers that help us operate — for example, our secure payment processor (Stripe), hosting and database provider, and email delivery service. These providers are bound to protect your information.
• Healthcare providers involved in your care.
• Legal and regulatory authorities when required by law or to protect rights and safety.

How we protect your information

We use industry-standard safeguards, including encryption in transit and access controls, to protect your information. Payment card details are handled entirely by our PCI-compliant payment processor and never touch our own servers. No method of transmission over the internet is 100% secure, but we work continuously to protect your data.

Your choices and rights

• You may request access to, correction of, or deletion of your personal information, subject to legal and medical record-keeping requirements.
• You may opt out of non-essential communications at any time.
• To make a request, contact us using the details below.

Cookies

Our website uses only the cookies necessary for it to function properly. We do not use tracking cookies to build advertising profiles.

Children's privacy

Our services are intended for use by adults and by minors under the involvement of a parent or legal guardian. We do not knowingly collect information from children without appropriate consent.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of our services after changes take effect constitutes acceptance of the updated policy.